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FAQs


What is the status of study abroad programs?

The university is monitoring the outbreak of COVID-19 in close cooperation with the Overseas Security Advisory Council (an office of the Department of State), the Centers for Disease Control and Prevention (CDC), and our private health, safety, and security partner.

For the latest information on programs abroad, review the most recent update on the Programs Abroad website.

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Have you witnessed or been the recipient of a bias-based incident?

As we navigate these challenging times as an inclusive campus community, please do not make assumptions about others based on perceived symptoms or identities (e.g., race, ethnicity and/or national origin). We want to foster a campus environment in which everyone matters and belongs. This means showing empathy and respect to all Vols, particularly those for whom this may be an especially stressful situation.

It is important to uphold our values during this evolving situation and to protect every aspect of our community’s well-being. For those who may need additional support, please utilize the following resources:

  • Students can contact the Office of the Dean of Students at 974-HELP or the Student Counseling Center at 865-974-2196 for support services.
  • Employees can access resources through the Office of Human Resources or by calling 865-946-CARE.
  • For more information regarding bias and to make a report, visit bias.utk.edu.

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How do students access their online classes?

Please visit the OIT website for information on accessing online learning resources.

If you need special accommodations during this online instruction period, please contact Student Disability Services at 865-974-6087 or email sds@utk.edu. If you need technology services or support, contact the Office of Information Technology at 865-974-9900.

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How did the university distribute CARES Act funds to students?

The University of Tennessee, Knoxville, distributed $9.62 million provided by the Coronavirus Aid, Relief and Economic Security (CARES) Act for student emergency relief. Approximately 90 percent of the CARES Act funding was disbursed directly to about 9,000 eligible students in the form of grant aid to help with financial hardships as a result of COVID-19. The remaining 10 percent was distributed to students who applied for and were eligible for emergency financial assistance.

Grant aid was distributed to UT undergraduate and graduate students with the highest need based on their Free Application for Federal Student Aid (FAFSA).

CARES Act funding report and disclosure.

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What guidance do you have for international students?

The Center for Global Engagement has provided detailed information and resources for current and prospective international students.

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What is the status of university travel?

  • University-related domestic travel, including travel within Tennessee, does not require an exception. Restrictions may be reinstated if CDC guidelines warrant a change.
  • Exceptions are required for university-related international travel through December 31.
  • The use of World Travel and the purchase of travel insurance through Cultural Insurance Services International (CISI) are required for university-related international travel.

What you need to do

  • Check CDC travel advisories.
  • Request an exception before booking any university-related international travel.
  • If your international travel exception is approved, use World Travel for arrangements. International trips booked outside of World Travel will not be eligible for reimbursement. CISI insurance will be required and should be purchased by business units.
  • Business units are responsible for trip cancellations related to COVID-19.
  • Do not make reservations for university-related international travel without an approved exception, even for travel beyond December 31.

Supports and resources

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Will fall tuition or fees be reduced?

To help students and families, the University of Tennessee Board of Trustees approved a zero percent tuition increase at each campus for the 2020–21 academic year.

Our campus has reduced housing and meal plan rates by 10 percent to adjust for the shorter academic calendar. The reduction does not apply to block meal plans or dining dollars. The on-campus residency requirement for first-year students has been waived for the 2020–21 academic year.

The university is following its usual fee structure to fund many university operations, support new investments needed due to the pandemic, offset cost increases, and keep charges for individual services lower for all students.

We have made significant financial investments over the summer to protect the health and safety of our community, upgrade technology in classrooms across campus, and train instructors to enhance their delivery of online and hybrid teaching. About 55 percent of courses offered this semester will include some face-to-face instruction. While the method may be different, the quality of instruction reflects the University of Tennessee educational experience our students expect.

Fees

Mandatory fees—facilities, library, student programming and services, study abroad scholarship, and transportation fees—remain in place this fall for all students, as do other fees such as course fees. Read more about fees.

The campus will be open to all students this fall, and we will continue to offer access to high-quality facilities and services including University Libraries, TRECS (Tennessee Recreation Center for Students), the Student Health Center, the Counseling Center, the T Transit Service, the Student Union, Vol Dining, and others.

The fees we charge allow the university to provide students with an array of support services, including in-person and online advising, academic coaching, tutoring, library services, career guidance, and other services, in addition to in-person and online health, wellness, and counseling resources. In some cases, students will have even greater access to support resources than before due to the significant investment in creating new ways to access services.

Additionally, students will have many opportunities to engage in safe in-person and virtual extracurricular activities that will give them a meaningful college experience.

In-state vs. out-of-state tuition

As Tennessee’s flagship public land-grant university, UT is supported by state appropriations. For the fall semester, the university is following its usual tuition model, which includes a lower rate for in-state residents whose taxes make those vital state appropriations possible every year.

We understand that a college education is a significant investment, and we are committed to providing more students with an affordable, high-quality education. UT is investing more dollars than ever before in financial aid and scholarships. Tuition remained the same for the 2020–21 school year as last year, which follows five straight years with tuition increases at or below 3 percent.

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How do I get my wellness items?

Wellness kits were distributed to residence halls, sorority and fraternity housing, off-campus housing complexes, and campus offices. You can pick up any remaining wellness items, while supplies last, at these locations:

  • Hodges Library info desk
  • Pendergrass Library info desk
  • Student Union Art Gallery
  • TRECS front desk
  • Frieson Black Cultural Center front desk

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Why are residents of Massey Hall relocating?

Massey Hall residents are relocating to other residence halls to create more space for students who need to self-isolate.

The relocation became necessary due to the dramatic rise in case counts and self-isolations.

University leadership has taken the following steps to support Massey students for the disruption to their college experience and the hardship they are experiencing:

  • Massey Hall residents will receive a 66 percent prorated refund of fall semester housing fees, whether they choose to move to another room on campus or cancel their housing contract. Refunds will be provided by the end of September.
  • Students who relocate will receive the Massey housing rate in the spring semester no matter where they live.
  • Each Massey Hall resident will receive a VolCard Debit scholarship deposit of $250.
  • The university will provide supplies and staff to help students move to their new room on campus and help get them settled there.
  • The university is contacting instructors of Massey residents to ask them for flexibility during the move. Vol Success Team academic coaches will also work to support students.
  • The university hosted a webinar to answer questions from Massey Hall residents and their families.
  • The Office of the Dean of Students will host virtual support rooms for Massey Hall students each weekday from 10 a.m. to 2 p.m. through Friday, September 18. Massey Hall students have been emailed the link to the virtual support rooms.

Why was Massey Hall chosen for relocation?

The hall was 67 percent occupied, among the the lowest occupancy of all residence halls on campus. Massey will provide up to 582 isolation beds after the 393 students move out. The university has acquired additional hotel space, but more space is needed for the next several weeks and months.

How will move-out and relocation work?

Massey Hall residents will log in to the University Housing portal to select a new room on campus or cancel their housing contract. University Housing will provide Massey Hall residents with instructions for setting a move-out appointment. Move-out will begin as early as Sunday, September 13, and be complete by Wednesday, September 16.

  • Students need to make their selection by Friday, September 11.
  • Students who do not select a room or cancel their contract will have a room selected on their behalf beginning September 12.
  • Once students complete checkout and testing, they will receive their $250 VolCard scholarship.
  • Move-out will be completed by September 16.

Testing

In order to prevent moving residents who unknowingly have COVID-19, personnel from the Student Health Center will come to Massey Hall to test all residents. Students who choose to return home will also be tested before they leave. Massey residents will receive more information from the Student Health Center with instructions on how to make an appointment.

Massey residents who test positive or are in self-isolation will not be moved until their isolation period is over.

What about roommates?

Some Massey residents were able to select vacant rooms that allowed them to stay with their current roommate. We have tried to keep as many roommates together as possible. Unfortunately, we no longer have available space to do so.

Students without roommates in other halls will be notified if they will receive a new roommate. Residence hall staff will work with newly created roommate pairs to complete roommate agreements to assist Massey Hall students in the transition to their new room.

University Housing will reopen the waiting list to request a new room in the University Housing portal once Massey Hall students have successfully moved into their new space.

Additional refunds for students who return home

  • Massey residents who choose to return home will receive a 66 percent refund of their fall dining plan plus unused dining dollars. Refunds will be processed by September 30.
  • Massey residents who choose to go home will have the option of requesting a prorated parking permit refund (66 percent of fall semester cost) or switching to a commuter pass and receiving the price difference. Contact Parking and Transit Services at 865-974-6031.
  • No other fees are eligible for a refund for Massey residents who choose to return home, but students with special circumstances can request a tuition-and-fee appeal by contacting studentaccounts@utk.edu.

Balances and refund process

Massey residents should ignore their balances in Banner (MyUTK) while university staff complete the steps necessary to create refund balances. Balances will not be correct while the process is under way. The process will be complete by the end of September.

Call center available

Students and parents who have questions about the move-out can contact the call center at 865-656-7233 on weekdays from 8 a.m. to 7:30 p.m. through final move-out.

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What temporary restrictions are in place?

Temporary restrictions were put in place September 10 to limit the spread of COVID-19. Restrictions are implemented and lifted based on data. Participation in community testing is crucial to providing data needed to determine when restrictions can be lifted.

The following restrictions are currently in place:

  • Visitors are not allowed in residence halls and sorority and fraternity houses. This restriction includes both outside visitors and visiting between rooms.
  • Indoor campus events must comply with campus safety guidelines, including mask wearing and social distancing, and with Knox County Board of Health guidelines, which limit indoor gatherings to 25 people within the same 900-square-foot space. Students and organizations hosting off-campus events are responsible for ensuring that their event complies with Knox County guidelines.
  • Common spaces in residence halls remain closed, except for a limited number of socially distant study spaces.

Lifted restrictions

The following campus restrictions have been lifted:

  • TRECS closure (lifted September 28)
  • Cancellation of all indoor in-person events (lifted September 28)
  • Closure of all common areas in residence halls
    (partially lifted September 28)
  • Restriction of campus dining to carryout only (lifted for retail dining October 2 and all other dining facilities October 7)

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The University of Tennessee, Knoxville
865-974-1000


The flagship campus of the University of Tennessee System and partner in the Tennessee Transfer Pathway.